FAQs Archive

Q: Refunds & Cancellations

Refunds – There are no refunds on Coaching or Personal Training packages. - Personal Training packages expire 1 year from purchase. - Coaching packages expire every 30 days. Sessions are not carried over, and if rescheduled they must be within the same month. Cancellations – Please cancel within 24 hours to avoid being charged. - With 24-hour cancellation, every effort will be made to make up your session within the same month.

Q: Media Ownership & Recording

– TW TRAINING NYC, LLC records all A.R.T. classes, personal training, and coaching sessions. – Participation in classes, coaching, or personal training sessions does not grant you the right to record, sell, or otherwise re-sell class structure, choreography or fitness programming in any other distribution channel, market, or consumer group. – TW TRAINING NYC, LLC is the exclusive sole owner of all rights to all media assets produced during zoom classes, coaching sessions, and personal training sessions. – TW TRAINING NYC, LLC has the exclusive right to use any and all video or audio in any & all promotional materials. – All video and audio appearing on the website and social media channels have been granted permission for their use and are the sole property of TW RAINING NYC, LLC

Q: Online Personal Training - How Does It Work?

Terri Walsh has been a Celebrity Personal Trainer for 35 years. She has been working solely remotely using Zoom, FaceTime, Google Meet, FB Messenger video since 2014. She can talk you through learning the technical ropes so you can experience her expertise in a new way via online personal training. You'll get complete and focused attention, stable appointments, customized always evolving programming, and incredible results. You'll be camera-ready all the time and ever ready to continue to meet the challenges your life and career presents. Here's How It Works: - Fill out the consultation form. Receive an appointment. - Meet for a consultation and fitness assessment, measurements and discussion of your needs, goals and expectations. - Terri will create an entirely customized fitness program based entirely on you. - You will meet a minimum of 2-4x weekly. More available or special events and circumstances like weddings, events, photoshoots, and movie prep can be accommodated please inquire. - You will be measured weekly with stats recorded in a solo private Facebook group with you and Terri. - You will receive Terris EatWell High-Protein recipe book to start off your meal planning. - You will post your meal pics and have a running record of your entire experience. - Fitness trackers, like FitBit are HIGHLY RECOMMENDED and provide Terri with invaluable data to finetune your programming to maximize your experience and drill down into cardiovascular health, obesity prevention and stabilization of blood sugar. - Sessions are purchased in 20 session packages only. - Monthly retainer yearly contracts are available after a minimum of (3) 20 session packages have been completed. Price & Payment: Hourly: $400 20 sessions: $6000.00 payable by any credit card, PayPal, or Venmo.

Q: Fitness Coaching - How Does It Work?

Zoom Monthly Fitness Coaching with Terri Walsh is a great cost-effective way to get all the advice, programming, and accountability you need at a fraction of the cost of private one/one personal training. Here's how it works: - Fill out a consultation form, and you'll be contacted to make your appointment. - Receive a 60-minute consultation and fitness assessment, including measurements (if desired) and a discussion of your goals. - Receive access to the Livestream classes. You must be familiar with Zoom conferencing software. - Receive access to the ART All-Access Membership, where you'll access more workouts that will make up your program. - Every week, you meet with Terri via zoom for a 60-minute training session and a discussion of the prior week's events. Terri will adapt your programming or meal plan for the coming week if necessary. - Receive the recipe & meal plan PDF ebook EatWell - High Protein that you will use to ensure you cover all the bases nutritionally. - Terri is available for questions anytime via FB messenger, WhatsApp, or Instagram. - All programs are the property of TW Training NYC, LLC, and cannot be resold or prescribed to someone other than yourself. - Recommended but not required: Data tracking fitness tracker like FitBit or Apple watch Price & Payment: $450.00 payable via credit card, PayPal, or Venmo

Q: Media Ownership & Recording

- TW TRAINING NYC, LLC records all A.R.T. classes, personal training, and coaching sessions. - Participation in classes, coaching, or personal training sessions does not grant you the right to record, sell, or otherwise re-sell class structure, choreography or fitness programming in any other distribution channel, market or consumer group. - TW TRAINING NYC, LLC is the exclusive sole owner of all rights to all media assets produced during zoom classes, coaching sessions, and personal training sessions. - TW TRAINING NYC, LLC has the exclusive right to use any and all video or audio in any & all promotional materials. - All video and audio appearing on the website and social media channels have been granted permission for their use and are the sole property of TW RAINING NYC, LLC

Q: Equipment, Space & Tech Requirements

Tech Requirements for Coaching & Personal Training Sessions: – A stable connection to the internet with broadband or fiber-optic speed is required to participate in coaching sessions & personal training sessions. – A computer, smartphone, or tablet is required for coaching & personal training sessions. – Zoom or other streaming video conferencing platform is required to participate in coaching & personal training sessions. Fitness Equipment Required: – mat – 2 foam yoga blocks. Space Required: Your mat and that’s it! – All workouts are designed to be done comfortably in a small NYC apartment. There’s no jumping or high impact or loud music so your neighbors will never hear you. Extras: dumbbells kettlebells ankle weights hand weights resistance tubing sturdy chair yoga strap rubber bands *spin bike optional

Q: Equipment, Space & Tech Requirements

Tech Requirements for ART Livestream Classes: - A stable connection to the internet with broadband or fiber-optic speed is required to take the Livestream classes. - A computer, smartphone, or tablet is required to take the Livestream classes. - Zoom is required to participate in our Livestream classes. - All computers, Mac or PC, desktops, laptops, smartphones, and tablets are compatible with our live-streaming fitness classes. Fitness Equipment required: - mat - 2 foam yoga blocks. Space Required: Your mat and that's it! - All workouts are designed to be done comfortably in a small NYC apartment. There's no jumping or high impact or loud music so your neighbors will never hear you. Extras: dumbbells kettlebells ankle weights hand weights resistance tubing sturdy chair yoga strap rubber bands

Q: Zoom Fitness Classes - How Do They Work?

How To Take Our Livestream Zoom Fitness Classes - Scroll up and choose the class you want to take. - Click 'Book Now'. - Choose your class, click sign-up. - Choose your rate & complete the transaction. - Zoom link is sent to your email one hour before class. - The zoom room opens 10 minutes before class, get there early and say hi! - Be sure to enter the correct email into the sign-up or you will not receive your zoom link.

Q: A.R.T. All-Access Membership - How Does It Work?

A.R.T. All-Access Membership The ART Virtual Studio is contained within the Momence platform via website and app. How does it work? - We accept PayPal, ApplePay, and Credit Cards from all over the globe. - Receive your receipt & link to set up your account. - Whatever password you choose is the same for the website as well as the app. You're in! Start working out! - Scroll collections for recordings of todays' class or use the filter search to do classes from prior days/weeks/months. Terri is always available to answer your questions. Reach Terri via app, Instagram or facebook messenger.

Q: Refunds & Cancellations

Refunds - There are no refunds on missed Livestream classes or OnDemand memberships. - If you sign-up for class and miss it, you may make up the class by using the free box at sign-up. How Do I cancel my OnDemand Membership? - There are no refunds for OnDemand memberships, you may cancel at any time. - Cancel your membership anytime through your Paypal or Credit Card. - Cancellations are immediate and not pro-rated.